Question 1

What if my Kesimpta package is delayed or returned?

Accepted Answer

If your package is delayed, marked as delivered but not received, or returned to us, let us know right away. We’ll quickly look into it. If it’s returned unclaimed, we can reship it or issue a refund, minus shipping and handling fees. Our goal is to resolve this smoothly for you.

Question 2

Do you accept insurance for Kesimpta?

Accepted Answer

We don’t bill insurance directly. However, we can provide a detailed receipt that you may submit to your insurance company. If your plan covers online pharmacy orders, you may be eligible for reimbursement. Simply let us know, and we’ll prepare the paperwork you need to make the process easier.

Question 3

How do I send my Kesimpta prescription?

Accepted Answer

You can send your prescription by email, fax, text, or even mail. If it’s more convenient, we can also reach out to your doctor or pharmacy to transfer it directly. Whatever method works best for you, we’ll handle the process in a way that makes things as simple as possible.

Question 4

Is Kesimpta a chemotherapy drug?

Accepted Answer

Kesimpta is not considered a chemotherapy drug. It is a subcutaneous injection, meaning it is given just under the skin. Typically, your first dose is administered by a healthcare professional to ensure everything goes smoothly, and after that, you may continue injections at home as directed by your doctor.

Question 5

How quickly does Kesimpta work?

Accepted Answer

Kesimpta works by reducing B cells, which play a role in multiple sclerosis. Many people notice results within 2 weeks, though it may take up to 12 weeks for B-cell levels to drop significantly. Your doctor will monitor your response and guide you on what to expect during treatment.

Question 6

What is the best time to take Kesimpta?

Accepted Answer

Kesimpta is taken once a month. After your initial doses, your first maintenance dose should be on the 5th week. To keep it consistent, choose the same date each month. For example, if you take it on June 16, your next dose will be due on July 16.

Question 7

How long do I take Kesimpta for?

Accepted Answer

Kesimpta is meant to be taken monthly for as long as your doctor recommends. Regular monitoring will help determine if the treatment is working effectively. Continue following your doctor’s instructions and never stop treatment on your own. If you’re unsure about duration, discuss it with your healthcare provider.

Question 8

Where is the best place to administer Kesimpta?

Accepted Answer

The recommended injection site is the front of your thigh. You can also use the lower stomach area, avoiding 2 inches around the belly button. If someone helps you, they may inject into your outer upper arm. Avoid injecting into red, sore, bruised, or irritated skin areas.